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Customer Service Representative

Commerce, CA 90040

Posted: 05/14/2024 Industry: All Industries Job Number: f57b7fd1-bc4e-4c7f-8e43-612d3a41c5e8 Pay Rate: 20

Job Description

Join a global leader in flavor and fragrance manufacturing, renowned for its innovative products and exceptional service. Our diverse portfolio includes ice cream flavors, essential oils, perfumes, bakery flavor applications, and custom formulations. We are dedicated to delivering high-quality, unique, and tailored solutions to our clients worldwide.

 

 

Employment Type: Temp to Hire.

 

Key Responsibilities

- Serve as the primary point of contact for customers, addressing inquiries, concerns, and requests promptly and professionally.

- Manage customer accounts, ensuring accurate and timely processing of orders, including custom formulations and standard products.

- Collaborate closely with internal teams, including sales, production, and logistics, to ensure seamless order fulfillment and delivery.

- Resolve customer issues and complaints effectively, ensuring high levels of customer satisfaction and retention.

- Maintain detailed and accurate records of customer interactions, transactions, and feedback.

- Provide product information, including technical details and application guidance, to assist customers in making informed decisions.

- Support the development and implementation of customer service policies and procedures to enhance overall service quality.

- Participate in training and development opportunities to stay current with industry trends, product knowledge, and customer service best practices.

 

Qualifications:

- Prior experience in customer service, preferably in the flavor, fragrance, or related manufacturing industry.

- Bilingual proficiency in English and Spanish is required.

- Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.

- Strong problem-solving abilities and a customer-focused mindset.

- Proficiency in using customer service software, databases, and CRM systems.

- Detail-oriented with strong organizational and multitasking skills.

- Ability to work independently and as part of a team in a fast-paced, dynamic environment.

  • Qualifications:
    Solid MS Word, Excel, Sage, and Outlook experience.

  • Strong data entry skills
    Keyboarding 45 50 wpm no errors.
    Detail-oriented and solid organizational skills.
    Ability to think critically, work independently and as a team member.

 

- Be part of a leading global company in the flavor and fragrance industry.

- Opportunity to work with a diverse and dynamic team.

- Competitive salary and benefits package.

- Professional growth and development opportunities.

 

If you are passionate about delivering exceptional customer service and have the required experience and language skills, we invite you to apply for this exciting opportunity.


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Meet Your Recruiter

Marina Berber
Director of Staffing

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About Commerce, CA

Ready to unlock your career potential in Commerce, California? Nestled within the heart of Los Angeles County, this vibrant city offers job seekers a unique blend of opportunities and growth. With its close proximity to iconic landmarks like the Citadel Outlets and Commerce Casino, a diverse culinary scene including authentic Mexican cuisine, and easy access to cultural hotspots like the Linda Vista Community Hospital and the Commerce Public Library, this area truly has something for everyone. Embrace the charm of Commerce as you explore our job listings and take your career to new heights in this dynamic and thriving community!

FAQs

At Newegg Staffing, we connect talented people with opportunities within our network. Our tenured recruiters understand the local market and are committed to finding the best employment solutions for your career goals. Yet, we realize that before you sign on with us, you may have some questions that we can help answer.

How can I apply?

Click here to apply and follow the prompts, or come in person Monday-Friday at your local branch.

What are your office hours for accepting applications?

Check out our locations page here to see our office hours at your local branch.

What does Newegg Staffing specialize in?

From light industrial work to administrative jobs in corporate offices, Newegg Staffing fills a wide variety of positions ranging from entry-level to senior management.

Some of the major business sectors we work with include:

  • Warehouse & Distribution
  • Manufacturing
  • Logistics
  • E-commerce
  • Aerospace
  • 3PL
  • Administrative
  • Customer Service

Does Newegg Staffing represent a diversified workforce?

At Newegg Staffing, we recognize that each individual is unique. We strive to create opportunities that reflect the communities we serve.

What should I bring with me to the initial interview?

One document that establishes your Identity and one document that establishes your Eligibility to work OR one document that establishes both. Please contact your local branch for a current list of acceptable documents.

What does the interview process entail?

If you’ve applied online and been contacted for an interview, a Recruiter will then meet with you in person or virtually to review your job history, skill strengths, education and career goals to determine what type of clients and/or positions you’d be right for.

How long does the interview take?

Each interview is unique to the individual but can typically last 10-20 minutes. To facilitate the process of getting started, we ask that you please fill out the entire application online before coming in for your interview.

What happens after our interview?

After the entire interview process is complete, we actively search for positions that best suit your needs and skills. In addition, we recommend that you call your local branch weekly when you’re available for assignments.

How should I dress?

Your appearance will be critically important in your job search. First impressions are important when interviewing in our office, virtually or at the client site. Dress requirements for each assignment will be addressed with you prior to your start date and will typically mirror the company’s dress code policy. To this effect, your Recruiter will define what appropriate means in advance of any job.

Am I allowed to work with other employment agencies as well?

You do not need to work exclusively with Newegg Staffing while you are signed on with us. However, we do ask that you keep us posted whenever you’re available so that we can keep you working continuously.

How soon after joining Newegg Staffing can I expect to be working?

Our goal is to connect you with the right opportunity that matches your skill set in a timely manner. Ultimately, it could be several days or several weeks depending on several factors such as the orders we have to fill, your desire and overall suitability to our clients.

Any further questions?

Please do not hesitate to contact us with additional questions.