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Sales Support

Santa Fe Springs, CA 90670

Posted: 05/14/2024 Industry: All Industries Job Number: 72b6ab32-d2e3-4487-a837-9a9fff168c46 Pay Rate: 20-26

Job Description

 

JOB RESPONSIBILTIIES:

  • High volume telephone and email contact with existing customers; no cold calls

  • Understand customer needs and match with product, solicit sales, accept and process estimates and orders

  • Following up prior contact, opportunities and estimates

  • Escalation to sales department for any difficult or special sale

  • Escalation to customer service department for any issue or service need

  • Enter notes into CRM and update customer information for each engagement

  • Work from daily call schedule of assigned customers

  • Assist in investigating and resolving customer complaints by working with your support team

  • Assist in territory planning, reporting and forecasting

  • Work with Sales, Marketing and Product Management for continual product and market training

  • Work with Sales Management on continue skills training

  • Maintain a cheerful, professional attitude in calls and emails

 

JOB QUALIFICATIONS/CHARACTERISTICS:

  • Experience in CRM systems and practices required, such as Oracle NetSuite, SalesForce or SAP

  • Experience with Microsoft Office 365 suite (Excel, Word, Outlook; Teams is a plus)

  • Experience with high volume call centers for sales orders and general support

  • Experience reading prior customer notes and sales history, and factoring that into customer engagement

  • Must have strong data entry skills and excellent verbal and written communication skills with a clear and friendly speaking voice.

  • At least 1-2 years experience with high volume customer engagement of sales related communications

  • Call center experience preferred but not required

  • B2B customer engagement preferred but not required; no retail sales

  • Support of technical products preferred but not required

  • Enthusiastic and positive with excellent multitasking skills

 

#Aprior

Meet Your Recruiter

Marina Berber
Director of Staffing

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About Santa Fe Springs, CA

Discover exciting job opportunities in the vibrant region surrounding Santa Fe Springs, California! Located in Los Angeles County, this dynamic area offers a perfect blend of career growth and endless leisure options. With its proximity to iconic locations like Disneyland and Hollywood, along with a diverse culinary scene featuring authentic Mexican cuisine, Santa Fe Springs provides an unparalleled work-life balance. Immerse yourself in the rich cultural tapestry of the area by exploring renowned art galleries, theaters like the Whittier Center Theatre, and enjoying outdoor activities in the scenic Rio Hondo Park. Join us in Santa Fe Springs and embark on an exciting career journey filled with endless possibilities! Check out our latest job listings now.

FAQs

At Newegg Staffing, we connect talented people with opportunities within our network. Our tenured recruiters understand the local market and are committed to finding the best employment solutions for your career goals. Yet, we realize that before you sign on with us, you may have some questions that we can help answer.

How can I apply?

Click here to apply and follow the prompts, or come in person Monday-Friday at your local branch.

What are your office hours for accepting applications?

Check out our locations page here to see our office hours at your local branch.

What does Newegg Staffing specialize in?

From light industrial work to administrative jobs in corporate offices, Newegg Staffing fills a wide variety of positions ranging from entry-level to senior management.

Some of the major business sectors we work with include:

  • Warehouse & Distribution
  • Manufacturing
  • Logistics
  • E-commerce
  • Aerospace
  • 3PL
  • Administrative
  • Customer Service

Does Newegg Staffing represent a diversified workforce?

At Newegg Staffing, we recognize that each individual is unique. We strive to create opportunities that reflect the communities we serve.

What should I bring with me to the initial interview?

One document that establishes your Identity and one document that establishes your Eligibility to work OR one document that establishes both. Please contact your local branch for a current list of acceptable documents.

What does the interview process entail?

If you’ve applied online and been contacted for an interview, a Recruiter will then meet with you in person or virtually to review your job history, skill strengths, education and career goals to determine what type of clients and/or positions you’d be right for.

How long does the interview take?

Each interview is unique to the individual but can typically last 10-20 minutes. To facilitate the process of getting started, we ask that you please fill out the entire application online before coming in for your interview.

What happens after our interview?

After the entire interview process is complete, we actively search for positions that best suit your needs and skills. In addition, we recommend that you call your local branch weekly when you’re available for assignments.

How should I dress?

Your appearance will be critically important in your job search. First impressions are important when interviewing in our office, virtually or at the client site. Dress requirements for each assignment will be addressed with you prior to your start date and will typically mirror the company’s dress code policy. To this effect, your Recruiter will define what appropriate means in advance of any job.

Am I allowed to work with other employment agencies as well?

You do not need to work exclusively with Newegg Staffing while you are signed on with us. However, we do ask that you keep us posted whenever you’re available so that we can keep you working continuously.

How soon after joining Newegg Staffing can I expect to be working?

Our goal is to connect you with the right opportunity that matches your skill set in a timely manner. Ultimately, it could be several days or several weeks depending on several factors such as the orders we have to fill, your desire and overall suitability to our clients.

Any further questions?

Please do not hesitate to contact us with additional questions.